Real Results in Patient Growth and Cash Flow
Three care agencies supported by Scribent faced three different challenges: delayed revenue, audit risk, and rapid growth that their back-office teams could not manage. Here is what changed after Scribent took documentation, compliance, and billing support off their plate.
Agency names are not shared to protect patient and business privacy. The numbers shown represent results from engagements like these.
Results at a Glance
Delayed claims recovered in one quarter
Returned to each nurse every week
Growth in average daily census without adding back-office staff
$180K in Delayed Claims Recovered in One Quarter
The claims were correct. The portal follow-up was the problem.
The Challenge
A mid-sized hospice client in Ohio, with an average daily census of around 120, had a growing number of rejected and suspended claims sitting in the NGS portal. No one was responsible for following up. NOEs were missing the five-day deadline, and eligibility overlaps were quietly creating non-covered days.
Zero TPE Findings and 8.5 Hours Returned to Each Nurse Weekly
Audit pressure was increasing while nurses were overwhelmed with charting.
The Challenge
A multi-branch hospice client entered a TPE review while documentation fatigue was at its highest. Patient narratives were often copied and pasted, decline was not clearly documented, and nurses were spending around two extra hours charting after every shift. Leadership was worried about audit findings and payment clawbacks.
40% Growth in Average Daily Census With the Same Back-Office Team
The agency was growing quickly, but the admin team was already at its limit.
The Challenge
A growing hospice client in Florida was receiving new referrals faster than its back-office team could manage them. Every new admission added more documentation and billing work. Leadership knew that losing even one team member could create a serious bottleneck.
The Pattern, Not the Exception
Across Scribent engagements, the same three areas improve:
More time. Stronger compliance. Better cash flow.
Unleash clinical document flow.
Join clinics and care groups who eliminate documentation drag using Scribent to automate compliance audits and streamline EMR charting.
Book a Workflow Audit
Let us discuss custom mapping services and reducing documentation load.